At BELLAGOOGERS LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund and Returns Policy carefully. This policy outlines the conditions under which returns, exchanges, and refunds will be processed.
1. Return and Exchange Eligibility
We accept returns and exchanges under the following conditions:
- Time Frame: Returns or exchanges must be requested within 30 days of receiving your order.
- Condition of Items: Items must be in their original, unused, and unworn condition. They should be free of stains, odors, or signs of wear. All original tags and packaging must be included.
- Non-returnable Items: The following items are non-returnable:
- Final sale or clearance items.
- Custom-made or personalized products.
- Items that have been worn, washed, or altered in any way.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Send an email to kylie@bellagoogers.icu with your order number, the item(s) you wish to return or exchange, and the reason for the return. If you are requesting an exchange, please specify the item you would like in return.
- Return Instructions: Once we receive your return request, we will provide you with detailed instructions on how to return the item, including the return address. You will be responsible for covering the return shipping costs unless the item you received was defective or incorrect.
- Return Shipping: All returned items must be shipped back to us using a trackable shipping service to ensure safe delivery. We recommend purchasing shipping insurance, as we are not responsible for lost or damaged returns during transit.
3. Refunds
Once we receive and inspect your returned item, we will process your refund. Please note:
- Processing Time: Refunds will be issued to the original payment method within 5-7 business days after the item has been received and inspected.
- Shipping Fees: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item, defective product).
- Refund Amount: The refund will be for the purchase price of the returned item(s), excluding shipping and handling charges.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. We will process the exchange based on availability. If the new item has a different price, we will issue a refund or charge the difference as necessary.
5. Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately at kylie@bellagoogers.icu. We will provide a full refund or send you a replacement item, and we will cover the cost of return shipping for the defective or incorrect product.
6. Canceling an Order
If you wish to cancel an order, please contact us within 24 hours of placing the order. Once the order has been processed and shipped, it cannot be canceled. If you decide to return the item after receiving it, please follow the return procedure outlined above.
7. International Returns
For international customers, please be aware that return shipping costs and any customs duties or taxes incurred are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of items.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy or need assistance with a return or exchange, please don’t hesitate to contact us:
- Email: kylie@bellagoogers.icu
- Phone: 928-820-263
- Address: 3100 E Runaway Bay Pl, Chandler, AZ 85249-3864
We appreciate your understanding and cooperation in ensuring a smooth return or exchange process!